Planning your visit

Welcome back

We will open on Monday 10 August. We are excited to welcome you back and we want to make your visit as safe and enjoyable as possible. This means there will be some changes to the way you visit.

Please be aware that some areas of the Gallery will be closed until it is safe to open them. 

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These include:

  • The Under 5s area
  • The Watercolour Gallery
  • Gallery C

We are encouraging people to book tickets for the William & Evelyn De Morgan: 'Two of the Rarest Spirits of the Age exhibition online so we can manage visitor numbers and maintain social distancing. 

(Tickets will be released on Monday 27 July at 6pm. Click here to book tickets.)

You do not need to book a ticket if you are only visiting the free displays, shop or cafe.

You will also be able to buy tickets for the exhibition at the Gallery but you may have to queue and wait until the number of visitors in the exhibition has reduced to a safe level.

How to book your exhibition tickets

Booking tickets for the William & Evelyn De Morgan: 'Two of the Rarest Spirits of the Age exhibition

  • You can find information about prices for the exhibition here.  
  • Every week we will release new tickets for the following week. You can book up to midnight the day before you’d like to visit.
  • Priority booking will be available for our must-see museums members and the Friends of the Laing. To join must-see museums for free visit
  • There will be tickets for people who do not book in advance, so that people who are not able to book tickets online can visit the exhibition. If you do not have a ticket you will need to purchase one at the gallery and you may need to wait until the number of people in the exhibition is at a safe level before you can be admitted.
  • Groups of 10 or more people, please contact us in advance to book your visit by emailing or by calling (0191) 278 1611. 

Tickets will be released on Monday 27 July at 9am for priority booking and 6pm for general booking. Click here to book tickets.

When you arrive

  • To comply with government guidance you will be required to wear a face covering to enter the gallery. (This does not apply to under 11s or people excluded due to health conditions).
  • You may need to queue for a short time while tickets are checked. 
  • To maintain social distancing, please do not pass your phone or printed tickets to our staff. You may be asked for your name and booking number.   
  • Please have your ticket ready to show our staff either on your phone or a printed copy.
  • Our visitors are the heart of our business and we want you to enjoy the Laing safely.  In order to help reduce the risk of a local outbreak of coronavirus we are taking contact details of visitors who do not book in advance, as well as recording the time of entering our venue.This is voluntary and you do not have to provide these details. For those who do consent, in line with guidance issued by the government, we will keep your details for 21 days. We will only share them with NHS Test and Trace, if asked, in the event of a fellow visitor testing positive for coronavirus. Your cooperation in helping us to keep our visitors, staff and the wider community safe is greatly appreciated.

During your visit

  • To comply with government guidance you will be required to wear a face covering to enter the gallery. (This does not apply to under 11s or people excluded due to health conditions).
  • Please follow government advice around social distancing when you visit and follow the one-way route around the gallery. Any children in your group must be supervised at all times.
  • Please read the new signs providing guidance and our staff and volunteers will also be happy to help you adjust to the new way of visiting.
  • Our staff will greet you at a distance. Some may be wearing facemasks or visors (this is their choice and not compulsory under government guidance) and we have new screens at our till points.
  • Unfortunately some spaces are closed until it is safe to open them including the Under 5s area, the Watercolour Gallery and Gallery C.
  • If possible, please use contactless payment when visiting.
  • We encourage you to use the hand sanitisers around the site.
  • We have increased cleaning in all public areas and especially in areas of high contact.
  • If you have any of the symptoms of coronavirus, or if you have been in contact with anyone that has the virus in the last 14 days, please don’t visit. 

Your support

Our unexpected closure has had a huge impact on our museums and galleries. 

Help us now by donating £5.

Thank you for your support and stay safe!