Lindisfarne Gospels exhibition

Frequently asked questions

Why do I need to pre-book?
To ensure you have the best experience possible and for the wellbeing of visitors and staff we are limiting capacity for each ticket time slot and also limiting the number of tickets to 10 per booking to ensure the exhibition space does not become too crowded.
We anticipate high demand for tickets so we strongly recommend that you buy tickets as soon as possible to secure them for your preferred date and time.  

Why is there a charge for tickets?
The reason we have to charge for exhibitions like the Lindisfarne Gospels is because it costs a significant amount of money to put prestigious objects like these on display safely and securely, and including costs for designing and producing the exhibitions. The ticket price for our exhibitions reflects this and any profits once the costs of the exhibition are covered are used to support the running costs of the gallery so we can keep it open and access to the permanent displays free for visitors. As well as the Lindisfarne Gospels exhibition there will be an outreach programme working with communities and there will also be concessionary pricing which we always offer.

Why do your prices vary depending on the time I want to visit?
Prices vary according to the time and date you want to visit to encourage our valued guests to visit during quieter times.
As with other tickets and experiences that are sold online, from flights to theme park passes or hotel rooms, the best prices are available during off peak times, such as weekday mornings and evenings. That's not to say that visiting at those times are any different in terms of experience, as we strive to offer all of our guests a great experience, no matter when they visit. 

Why are some times not available?
Certain dates and times have been taken off general release to accommodate corporate bookings.  If these sessions do not go ahead then they will be released to the general public 2 weeks before they take place.

How far in advance can I book tickets? 
Tickets go on general release at 10am on Sunday 20 March.  Tickets are available to book online until 5 minutes before the end of the admission time, for example, you can book your ticket for the 10am-10.30am admission until 10.25am.  

Can I book in person or over the phone? 
Due to the anticipated number of visitors to the exhibition we are unable to accept advance bookings in person at the gallery.  If you are unable to make a booking online, you are able to book by contacting our ticket agent TicketSource on 0333 666 3366. The telephone box office service is currently available from Monday to Friday, 9.00am to 5.00pm (excluding bank holidays).Calls received outside of available hours will operate on an answerphone and call back basis. The telephone box office service is a local rate 03 telephone number. There will be a £2 administration fee for telephone bookings.

Are tickets available on the door? 
Any tickets which are not sold online will be available to purchase in venue on the day, however availability cannot be guaranteed so we strongly advise advance booking. 

I need a carer ticket and where can I find out more about accessibility?
Concession or child ticket holders able to provide evidence of their disability will be entitled to bring a carer free of charge. For proof of disability please bring ONE of the following forms of documentation: Blue Badge, Freedom Pass, DLA letter or PIP letter. Please note that all documentation should be dated within 2 years.
For access information please visit https://laingartgallery.org.uk... 

Do I need to print my ticket? 
Laing Art Gallery does not print or send out tickets for online purchases. Please ensure you bring your e-ticket, either on an electronic device or printout, to the gallery entrance to gain admittance. 
 
Does my visit have a time limitation?  
The ticket is valid for 90 minutes from the time you enter the exhibition.

What time do I need to arrive for my time slot? 
Each ticket is a 30 minute admission time, the ticket is valid for 90 minutes. You can explore the remaining galleries, shop and café either side of your visit, subject to normal opening times (10am-7.30pm, last orders in the café TBC)
We expect this exhibition to be popular, please allow a short amount of time for queuing.  

Do we all need to arrive at the same time? 
Yes.  All of the people for your booking should assemble together so that you can be admitted into the exhibition as one party.  

What happens if I am running late? 
Your ticket is only valid for the date and time purchased.
Late comers will only be admitted on a discretionary basis and if there is ticket availability. 

Can I change the time of my tickets?   
Tickets are only valid for the specified date and time of the exhibition as indicated on the ticket and once booked cannot be changed.  

I can’t download my e-tickets 
If you can't download your e-tickets, you can show your confirmation email/booking reference at the Marble Hall check-in desk.

My e-tickets are missing
If you can't find your e-tickets, you can show your confirmation email/booking reference at the Marble Hall check-in desk.

I haven’t received my booking confirmation email/e-tickets
Your booking confirmation including e-ticket should arrive within a few minutes of your booking being completed, tickets can sometimes be diverted to your spam/junk folder so please check in these folders as well as your inbox for TicketSource emails.   
If you have not received the booking confirmation email from TicketSource within 30 minutes please email Cheryl.mccarrick@twmuseums.org.uk and rachel.booker@twmuseums.org.uk with the date the booking was made and the date and time of your visit.  Please allow up to 48 hours for a reply. 

Is there somewhere to leave bags during our visit?
Unfortunately, there are no cloakroom facilities so we advise our visitors to travel light and avoid large bags and rucksacks.  

Is there a carpark on site? 
Parking is available behind the Gallery and at the nearby NCP car park. Spaces are limited and charges are around £1- £2 per hour. To find out more about how to find us https://laingartgallery.org.uk...

Can I take photographs?  
Visitors are welcome to bring hand-held cameras for their own personal, non-commercial use except where otherwise stated. We regret that tripods and monopods are not permitted within the exhibition and viewing areas.

How can I make a school booking?
For school bookings please contact learning@laingartgallery.org.uk.

Group Bookings/Guided Tours
Due to the anticipated high demand for tickets for the Lindisfarne Gospels exhibition, we are unable to accommodate large group bookings.
We are limiting capacity for each ticket time slot and also limiting the number of tickets to 10 per booking to ensure the exhibition space does not become too crowded and all visitors can enjoy the experience. 
We will not be offering guided tours of the exhibition and we request that tour guides / small groups of up to 10 do not conduct independent tours within the galleries, as this may inhibit the visitor flow of the exhibition.
There will be a programme of talks taking place to accompany the exhibition, these tickets will be available to book separately and the talks will take place in a separate space in the Laing. 

Who was involved in arranging the loan? 
The plan to display the Lindisfarne Gospels in Newcastle was co-ordinated by the North East Culture Partnership (NECP) and the British Library. Following a competitive process Tyne & Wear Archives & Museums (TWAM) in partnership with Newcastle City Library was selected as the preferred bidder and approved by the Association of North East Councils (ANEC), receiving warm support by local leaders across the area. 
 
Has the Lindisfarne Gospels been on display in the North East before? 
Yes, the British Library loaned the Lindisfarne Gospels to Durham in 1987 and 2013 and to the Laing Art Gallery in Newcastle in 1996 and in 2000. 
 
Why is the Lindisfarne Gospels in the British Library’s collections?  
The Lindisfarne Gospels is part of the Cotton collection of manuscripts, which is one of the foundation collections of the British Library and was added to the prestigious UNESCO UK Memory of the World Register in 2018. The Library’s mission is to make our intellectual heritage accessible for everyone and, in 2009, the British Library Board, following a review by an international expert group, decided that the Lindisfarne Gospels can be lent for up to three months every seven years. The Lindisfarne Gospels was last loaned in 2013 to Durham University, which attracted nearly 100,000 visitors and generated great public and media interest. We are thrilled that many more people across the North East of England will be able to appreciate the artistry, craftsmanship and beauty of the manuscript when it goes on display at the Laing Art Gallery in autumn 2022. 
 
What special arrangements will be made for the Lindisfarne Gospels to travel to the North East? 
The Library has an extensive programme of loans of its collection items to institutions across the UK and around the world. Part of the Library’s statutory obligation is to ensure the safety, security and ongoing preservation of our collections and we are working closely with our partners in the North East of England to ensure that the highest professional standards are met on the security and environmental conditions for the manuscript.